Wolinak Casino Online - How We Handle Your Data

1. Who We Are

The platform is operated by Le Grand Royal Wolinak S.E.C., a limited partnership 100% owned by the Abenaki Council of Wôlinak, located at 10275 Chemin LeBlanc, Wôlinak, QC G0X 1B0. The online platform BetGRW.com is licensed by the Kahnawake Gaming Commission. For the purposes of this policy, "we," "us," and "our" refer to Le Grand Royal Wolinak S.E.C. in its capacity as the data controller for both the physical casino and the online platform.

2. Information We Collect

Wolinak online casino collects personal information through several points of contact. The categories of data we collect include:

• Identity data: full legal name, date of birth, government-issued ID details collected during registration and KYC verification
• Contact data: email address, phone number, mailing address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Gaming data: wagering history, game activity, session data, bonus usage, and LYNX points balance
• Technical data: IP address, browser type, device identifiers, operating system, and session timestamps
• Communications data: records of live chat conversations, email correspondence, and support interactions
• Location data: approximate location derived from IP address, and physical presence data collected when you visit the casino floor

For physical casino visitors, additional data is collected through LYNX card registration, including gaming activity across floor machines, table games, dining spend, and entertainment purchases.

3. How We Use Your Information

Casino Wolinak online uses your personal information for the following purposes:

• Account management: creating and maintaining your player account, processing transactions, and administering your LYNX loyalty balance
• Identity verification: fulfilling KYC obligations required by the Kahnawake Gaming Commission before processing withdrawals
• Fraud prevention: monitoring account activity for suspicious behaviour, unauthorized access, and bonus abuse
• Regulatory compliance: meeting reporting obligations to the Kahnawake Gaming Commission and applicable Canadian authorities
• Responsible gambling: identifying patterns of play that may indicate problem gambling and administering self-exclusion requests
• Marketing communications: sending promotional offers, bonus notifications, and event invitations where you have given consent to receive them
• Platform improvement: analysing aggregated usage data to improve the gaming experience, site performance, and customer service

The platform does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

Wolinak Casino online processes your personal data on the following legal bases under applicable Canadian privacy law:

• Contractual necessity: processing required to fulfil the player account agreement, including deposits, withdrawals, and game access
• Legal obligation: processing required to comply with Kahnawake Gaming Commission licence conditions, anti-money laundering obligations, and Canadian regulatory requirements
• Legitimate interests: fraud detection, security monitoring, and platform analytics where these interests are not overridden by your privacy rights
• Consent: marketing communications and cookie-based tracking where consent has been explicitly provided. Consent can be withdrawn at any time without affecting the lawfulness of prior processing

5. Who We Share Your Information With

Casino Wolinak online does not sell personal data to third parties. Information is shared only in the following circumstances:

• Regulatory bodies: the Kahnawake Gaming Commission and other applicable authorities where disclosure is required by law or licence condition
• Payment processors: financial institutions and payment service providers involved in processing your deposits and withdrawals, limited to data necessary for the transaction
• Software providers: game suppliers and platform technology partners who require limited technical data to deliver services
• Identity verification services: third-party KYC providers engaged to verify identity documents during account verification
• Law enforcement: where required by a valid legal order or to prevent fraud and financial crime

All third parties who handle your data are contractually bound to process it only for specified purposes and in accordance with applicable privacy law.

6. Cookies and Tracking Technologies

Wolinak online casino uses cookies and similar tracking technologies on BetGRW.com. The categories of cookies in use include:

• Strictly necessary cookies: required for the platform to function - session management, login authentication, and security. These cannot be disabled
• Functional cookies: store your preferences such as language selection and display settings
• Analytics cookies: collect aggregated data on how players navigate the site, used to identify performance issues and improve usability
• Marketing cookies: track activity across sessions to deliver relevant promotional content, used only where consent has been given

You can manage cookie preferences through the consent tool displayed on your first visit to the site, or through your browser settings. Disabling non-essential cookies will not affect your ability to access the platform.

7. Data Retention

Casino Wolinak online retains personal data for as long as necessary to fulfil the purposes outlined in this policy. Specific retention periods include:

• Account data: retained for the duration of your active account and for a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements
• Transaction records: retained for a minimum of seven years in accordance with Canadian financial record-keeping obligations
• KYC documents: retained for five years from the date of verification or account closure, whichever is later
• Marketing data: retained until consent is withdrawn or the account becomes inactive, whichever occurs first
• Support communications: retained for three years from the date of the interaction

Inactive accounts are subject to the inactivity policy outlined in the Terms and Conditions. Where a balance is forfeited due to inactivity, associated personal data is retained for the minimum period required by law before deletion.

8. Data Security

Wolinak Casino online protects your personal data using 128-bit SSL encryption across all data transmissions between your device and the platform. Access to personal data within the organization is restricted to staff with a legitimate operational need. All staff handling personal data are trained in data protection obligations. In the event of a data breach that poses a risk to your rights, we will notify affected individuals and the relevant regulatory authority within the timeframe required by applicable law.

9. International Data Transfers

The platform primarily processes data within Canada. Where data is transferred to service providers operating outside Canada - including game suppliers and technology partners - such transfers are conducted under contractual safeguards that require the recipient to maintain data protection standards equivalent to those required under Canadian law. By using the platform, you acknowledge that your data may be processed in jurisdictions outside Canada where privacy laws may differ.

10. Your Rights

As a user of Wolinak online casino, you have the following rights regarding your personal data under applicable Canadian privacy legislation:

• Right of access: request a copy of the personal data we hold about you
• Right to correction: request that inaccurate or incomplete data be corrected
• Right to withdrawal of consent: withdraw consent for marketing communications or cookie-based tracking at any time
• Right to complain: lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your data has been handled improperly
• Right to account closure: request closure of your account and deletion of personal data, subject to legal retention obligations

To exercise any of these rights, contact the privacy team through the following channels:

• Live chat: available 24/7 on BetGRW.com
• Phone: 1-888-358-0810
• Email: [email protected]
• Address: 10275 Chemin LeBlanc, Wôlinak, QC G0X 1B0